Filtering out Naughty Words from your Facebook Business Page

While the Phoenix Restaurant Facebook Business Page offers a convenient way for the restaurant’s management (General Manager Linda Brophy and Assistant Manager Anna Szyszkowska) to advertise the latest menus and in-store promotions, it also provides a forum where customers can post feedback on their experiences at the restaurant.

This functionality has allowed the business to receive first-hand feedback from the customers. However, the management at Phoenix have been careful to ensure that any potential criticism on the Facebook Wall remains civil and that the use of offensive language is avoided.

By allowing customers to sound off, you give your company a unique opportunity to take corrective action, but if you run a Facebook Page for a family-friendly brand, you have the absolute right to keep out foul-mouthed contributors who cloak their criticisms in profanity-laden remarks.

Fortunately in early 2011 Facebook released a moderation blocklist; a functionality that allows page administrators to set parameters around certain keywords – automatically marking posts containing these words as spam and placing them in the hidden posts filter where only administrators can view the content.

Administrators can tailor the list of banned words according to their own specifications from the Manage Permissions tab of the Page admin interface. While many may view the use of this tool as a form of customer censorship, it is important to note that Team Social Media has only chosen to filter a select number of highly inappropriate words that we believe should never form a part of any legitimate criticism.

To avoid the accusation that your company is running away from negative criticism it is probably best practice to include the warning “the use of inappropriate language will not be tolerated” somewhere on the landing page of your Facebook site.

The Phoenix Restaurant launches its Social Media Platform

The management at the Phoenix Restaurant have launched their Web 2.0 applications which will greatly enhance their marketing and communications relationship with the staff and students at NUI Maynooth.

Students can now access the Phoenix’s Facebook Page by clicking  on the Facebook logo opposite. Students and staff are invited to upload photos and comments and to have fun generally interacting  with the site. So click on the logo and let’s become friends. Also check-in on the site each day as menus and specials are updated. Don’t forget to check-in while you are at the restaurant – who knows? – you may win a special voucher if your number comes up.

The Twitter logo at the top of the page brings you to our Twitter profile, so why not click on that link and let’s follow each other. The Phoenix Restaurant will be tweeting special offers and discounts from time to time to its friends and followers so don’t miss out.

For a more comprehensive view of who we are, and what we are about why not join us over on WordPress? New articles and guest publications from students and staff will be published on a regular basis, so why not contact us when you are feeling creative and would like to share your experiences? Our WordPress site can be accessed by clicking on the WordPress link here. Why not drop one of your articles (250 words) into us and let’s see if we can  make you famous!

The Management at Phoenix Restaurant

Linda Brophy - General Manager at the Phoenix Restaurant

Linda Brophy is the General Manager at the Phoenix Restaurant. Linda started her career in the catering industry as a Chef, attending DIT, Cathal Brugha Street to study Professional Cookery for 3 years.

After qualifying she worked in various restaurants around the country which involved “long hours, split shifts and no life” before settling into industrial catering. Linda started working for Compass Catering in 1999 as a Chef and soon fell into a Supervisor’s role. It was from here that she became interested in Management and slowly moved up the ladder to her current position as General Manager.

Linda has now been working with Compass Group Ireland for 13 years; 12 years in the corporate giant, Microsoft and the past year here at NUI Maynooth. She has thoroughly enjoyed the working experience on-campus and the following statement sums it up in her own words:

“Life in Maynooth has been great, very different to the corporate world that I have been involved with for so long, but so much fun. The students are young, energetic and full of life. We are adapting everyday here to make sure we can give them the best food and service at competitive prices. Our first year on campus has gone well, but we still have lots to give. Watch out for next year’s new additions to the Phoenix. It will only get better!”

Anna Szyszkowska is Linda’s “right hand woman” at Phoenix in the role of Assistant Manager. Anna moved from Poland to Ireland in September 2004 at the age of 18 and “from day one” she was working in the catering industry. As she recalls, she tried “every angle” in the business including cheffing, waitressing and bar work. In January 2006 she started working with Compass Group as a Supervisor, also at their Microsoft operation in Sandyford and subsequently got promoted to Assistant Manager under Linda who was the General Manager there at the time.

Anna Szyszkowska - Assistant Manager at the Phoenix Restaurant

In 2005, Anna enrolled at DIT, Cathal Brugha Street street on a 3 year part-time BA in Hotel and Restaurant Management. She graduated in 2008 with a distinction and a student excellence award.

Anna left Compass Group just after graduating college and worked as an Assistant Manager in Tenors Grill Room in Donnybrook (now closed). She remained there until January 2011 but then decided to go back to industrial catering because (in her own words) “the long hours and weekends in the restaurant were starting to bother” [her].

She returned to Compass as a supervisor of a small cafe situated at the Four Courts in Central Dublin, the Friary Cafe. In September 2011, she found an internal vacancy advertisement for a position at the Phoenix and decided to go for it because it was an opportunity to work with Linda again.

Anna is “very happy with the job” because she is “learning an awful lot”. She thinks that “every client base is different, the courts were very interesting” [but] “the college is completely different again so it keeps my job entertaining”.

Anna Szyszkowska busy working on the tills at Phoenix Restaurant

Aside from Linda and Anna there are no other management staff on-site at Phoenix.

The other staff include:

• Head Chef – Andrew Fitzgerald.
• Second Chef – Alan Kelleher.
• Other Chefs – Anton, Ryan & Denise (and they also serve the food at lunch time).

In Linda’s words “These guys prepare all the food and treats on offer from the Phoenix”.

At Phoenix we can also find on duty:

• Jana – the beautiful Coffee Barrista in the Costa Cafe.
• Anne Marie and Catherine – the till operators who greet customers every day.
• Joan, Adelaide & Donal – the servers who, according to Linda, “might give you an extra scoop of chips if you are nice to them”.
• Daire & John – who keep the kitchen clean and the plates stocked up. They are not seen but are “crucial to the operation”.

In summary there are a total of 13 staff employed at Phoenix, expertly managed by Linda and Anna, providing an excellent array of services to the restaurant’s patrons.